Delivering testing and data during COVID-19 On March 14, 2020, while on a Saturday morning Costco run with his daughter, Mark Mader received an urgent call from Bryan Langford, VP—Implementation, Planning, and Support at Roche Diagnostics. Roche had developed the 昀椀rst rapid testing system for COVID-19, but it needed a system to track an extraordinarily complex deployment. As good as his team was, Bryan knew it would take them months to get a viable solution working. And with COVID-19 proving frighteningly fatal, every day that passed was going to cost lives. Immediately, Mark got Smartsheet to work. By that Saturday night, we’d assembled a core team to tackle Roche’s most urgent needs. Although no one knew it then, that team would barely sleep for the next several months. | 26 SMARTSHEET IN ACTION